Frequently Asked Questions
Got a question? We’ve probably answered it below. Can’t find what you’re looking for? Reach out to us at support@zebizo.com.
Orders
How do I place an order?
Simply browse our store, add your favorite products to the cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order — that’s it!
Can I modify or cancel my order after placing it?
Yes, but only within a short window. Since we begin processing orders quickly, please contact us at support@zebizo.com within 4–6 hours of placing your order if you need to change the address, quantity, or cancel it entirely. Once an order has shipped, it cannot be cancelled or modified.
How will I know my order was placed successfully?
You’ll receive an instant confirmation email/SMS with your order number and details. If you don’t see it within 30 minutes, check your spam folder or contact us.
Shipping & Delivery
How long will it take to receive my order?
Orders are processed within 1–2 business days and typically delivered within 5–12 business days depending on your location. See our full Shipping Policy for details.
Do you ship all over India?
Yes, we ship pan-India, including most towns and rural pin codes. Delivery times may be slightly longer for remote areas.
Can I track my order?
Absolutely. Once your order ships, you’ll get a tracking link via email/SMS.
What if my order is delayed?
Occasionally, external factors like weather or courier volume can cause delays. If your order hasn’t arrived within the estimated window, contact us with your order number and we’ll investigate right away.
My order shows “delivered” but I haven’t received it. What do I do?
Please contact us within 48 hours at support@zebizo.com so we can raise an investigation with our courier partner.
Payments
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, popular wallets, and Cash on Delivery (COD) on eligible orders. See our full Payment Policy for details.
Is Cash on Delivery available?
Yes, COD is available.
Is it safe to pay online on Zebizo?
Yes. All transactions are processed through secure, encrypted payment gateways. We never store your card or banking details.
My payment failed but money was deducted. What now?
Don’t worry — failed transaction amounts are usually auto-reversed by your bank within 5–7 business days. If not, contact us with your transaction details and we’ll help sort it out.
Products
Are the product images accurate?
Yes, we showcase real product images and, where possible, videos so you know exactly what you’re getting. Slight variations in color may occur due to lighting/screen settings.
How do I know my size/fit will be right?
Each product page includes a detailed size chart and measurement guide. If you’re unsure, feel free to message us at support@zebizo.com before ordering.
Returns, Refunds & Exchanges
What is your return policy?
We accept returns within 5 days of delivery for eligible items in original, unused condition with tags/packaging intact. See our full Return & Refund Policy for exact terms.
How do I initiate a return or exchange?
Contact us at support@zebizo.com with your order number and reason for return, and our team will guide you through the process.
When will I get my refund?
Once your returned item is received and inspected, refunds are processed within 5 business days to your original payment method (or store credit, if applicable).
What if I received a damaged or wrong item?
We’re sorry for the inconvenience! Please email us photos of the item within 48 hours of delivery at support@zebizo.com, and we’ll arrange a replacement or refund at no extra cost to you.
Account & Support
How can I contact Zebizo?
You can reach us at support@zebizo.com or +91 93357 42118. We usually respond within 24 hours.
What are your customer support hours?
Our team is available Monday–Saturday, 10 AM – 5 PM IST.
Still have questions? We’re just a message away — support@zebizo.com.