Refund policy
We have a replacement policy, which means you have a period after receiving your item to request a replacement.
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a replacement, you can contact us at support@zebizo.com.
If your replacement is accepted, we’ll send you a replacement shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return/replacement will not be accepted.
You can always contact us for any replacement questions at support@zebizo.com.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept replacements for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to replace the item you have, and once the replacement is accepted, you will get another product of the same type, or one that solves the same use case.
Required Proof for a Replacement Request:
- Product unboxing video.
- A clear photo of the product label showing the customer details, product details, and order information.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Cancellations
- Order cancellations are allowed only before the product is dispatched.
- If an order needs to be cancelled, the cancellation request should be raised on the same day the order is placed or by the following morning.
- Once the order has been dispatched, it can no longer be cancelled.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zebizo.com.
Condition of Refunds
However, a refund may be issued in exceptional cases where the customer receives a damaged product, an incorrect product, or a defective/non-functional product, and the supplier is unable to provide a replacement due to the product being out of stock.