Shipping policy
Last updated: July 8. 2026
At Zebizo, we want your journey from checkout to unboxing to feel just as good as the product itself. Here's everything you need to know about how we get your order to your door.
Processing Time
Every order is handled with care before it ships:
- Order processing: 1-2 business days
- Orders placed on weekends or public holidays are processed the next business day.
- You'll receive a confirmation email the moment your order is placed, and a shipping confirmation with tracking details once it's on its way.
Shipping Time & Delivery
| Destination | Estimated Delivery Time |
|---|---|
| Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune) | 5-8 business days |
| Other cities & towns | 7-12 business days |
| Remote/rural areas | 10-15 business days |
Total delivery time = Processing time + Shipping time.
While we work hard to meet these windows, occasional delays can happen due to weather, customs, courier volume, or regional logistics - we appreciate your patience if this happens, and we'll keep you posted every step of the way.
Shipping Charges
- Free shipping on all orders
Order Tracking
Once your order ships, you'll receive a tracking link via email/SMS so you can follow your package in real time.
Please allow 24-48 hours for tracking information to update after dispatch.
Payment Options
We support both:
- Prepaid orders (UPI, cards, net banking, wallets) for faster processing
- Cash on Delivery (COD) for your convenience and peace of mind
Multiple Items, Multiple Packages
If your order contains multiple products, they may arrive in separate packages and at slightly different times. This is normal and helps us get each item to you as quickly as possible - you won't be charged extra for split shipments.
Incorrect Address
Please double-check your shipping address at checkout. Zebizo is not responsible for delays or non-delivery caused by incomplete or incorrect address details. If you notice an error, contact us within 24 hours of placing your order so we can update it before dispatch.
Delayed or Lost Shipments
If your order hasn't arrived within the estimated delivery window, reach out to us at support@zebizo.com with your order number. We'll track it down with our courier partners and make it right - whether that's an updated delivery timeline, a replacement, or a refund, depending on the situation.
Questions?
Our team at Zebizo is here to help. Reach out anytime at support@zebizo.com or +919335742118, and we'll get back to you within 24 hours.
Thank you for shopping with Zebizo - we can't wait for your order to arrive!